Our general terms and conditions of business, as may be amended from time to time, shall apply to all transactions between us and our customers. Any differing conditions or terms of buyer are herewith objected to and shall not apply. Any agreement affecting the execution of this contract must be in writing.
We reserve the right to adapt prices, for confirmed orders as well, to reflect any increase in our costs, for any reason beyond our control, if this increase happens after confirmation of order but before delivery of goods. Our prices do not include taxes. Confirmed delivery dates are not fixed dates, unless stated otherwise. Samples and catalogues are to be considered non-binding material for illustration and/or test purposes, giving only an approximation of properties and specification.
Unless agreed otherwise, our invoices are to be paid with payment terms of 30 days upon receipt of merchandise and invoice. Should a customer fail to comply within 30 days, he will automatically be in default of payment. Payment is considered made when it is at our disposal.
Should there be reasons to doubt the solvency or credit standing of the client, we reserve the right to demand securities or prepayment for any outstanding delivery or declare immediate maturity of all outstanding claims. Our technical advice is given according to our best knowledge and experience and proven laboratory testing.
We require 50% payment up front for all GenieMat® FIT, Pliteq TREAD™, Pliteq TREAD Bounce, GenieMat FF panels, GenieMat RAIL, GenieMat DM, and all custom orders with the remaining balance to be paid upon agreed upon payment terms. Shipping will be requoted at the time of shipping, any estimated amount provided prior to that shall be for estimation purposes only. We reserve the right to issue a credit, not a refund, on products that are returned. We will not accept returns without prior authorization.
We charge a 25% restocking fee for items not received on an Order Acknowledgement, or, for items returned to us. Without agreed upon ship dates, warehousing fees of $22.50 USD/pallet/month will be charged to the customer. We charge a $50 USD/pallet Delayed Pick-Up Fee for orders that aren’t pick-up on the agreed upon date. Any shipment shipped or picked up from a 3PL may be charged a 7.5% handling fee. Discounts for TL (truckload) orders are only applied to orders that require 30 days lead time on delivery and this is at the companies discretion (we may ship sooner if the product is available).
For all warranty information please see specific product specification guides as found on our website.